Refund Policy

Refunds to Students

If a private vocational institution's registration is cancelled or it stops offering a program while a student is enrolled, or expels a student without cause, it must refund all money received for that student's enrollment.

Providing Training Without Registration

Anyone offering training before registering as a private vocational institution must refund all fees received from students.

Refunds Related to Student Actions

• Before program start: All money except non-refundable fees must be refunded.
• After program start: Tuition refunded based on percentage of program completed.

Each hour or assignment is of equal value. Attendance is assumed until the day before enrollment ends.

Refund of Materials Fee

If materials are returned within 10 days in good condition, the fee is refunded. No refunds for personal items or opened packages. Digital content is refundable if unused.

Non-refundable Fees

Registration fees and international student administration fees are non-refundable unless specified otherwise in Section 16 of the Act.

When a Student is Considered Withdrawn

• Written notice from student
• Institutional withdrawal or expulsion
• Exceeded allowed absences
• Graduation

International Student Enrollment

If a student can't enter Canada, the institution must cancel enrollment and refund all received money within five days of receiving the notice.

Payment of Refunds

• Refunds are paid directly to students unless fees were paid by a third party.
• Institutions must issue refunds within 30 days.

Training Completion Fund

Institutions must report student details and pay 0.5% of tuition quarterly. Late payments incur a $150 fee. The fund is used to refund or complete training when an institution fails to deliver instruction.